Orders typically process within 24-48 hours. You'll receive a confirmation email as soon as your order is placed.

Delivery takes approximately 3-5 business days after your order ships, depending on your location.

We currently ship to the United States. Shipping costs are calculated at checkout.

Once your order ships, we'll email you a tracking link. If you haven't received it within 2 business days of ordering, check your spam folder or contact us.

Contact us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships. Once an order has shipped, it can no longer be changed.

Contact us with your order number (and a photo if the item is damaged). We'll send a replacement or issue a refund.

Try Vitalis for 90 days. If it's not right for you, contact us within 90 days of delivery for a full refund.

Email us at vitaliscare.support@gmail.com with your order number and the reason for your request. We'll reply with next steps within 1-2 business days.

Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Once your refund is approved, it is issued to your original payment method. Most banks show the refund within 5-10 business days.

We accept major credit and debit cards, plus the digital wallets shown at checkout (such as Apple Pay, Google Pay, PayPal and Shop Pay, where available).

Yes. Checkout is processed by Shopify over an encrypted connection. We never see or store your full card details.

Prices are shown in your local currency where available. Your bank may apply its own conversion fees.