Shipping policy
Last Updated: August 23, 2026
Vitalis ships products to customers internationally, with the United States and United Kingdom being our primary markets.
We aim to provide clear and reliable shipping information so you know what to expect when placing an order.
Where We Ship
Vitalis ships worldwide where shipping is available.
Available shipping destinations are displayed at checkout. If your country or region cannot be selected during checkout, we do not currently offer direct shipping to that destination.
Shipping availability may vary depending on product, destination, carrier availability, and applicable regulations.
Order Processing
Orders are normally prepared for dispatch within 1–3 business days after successful payment.
Processing may take longer during:
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Public holidays
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Major promotions
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Product launches
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Unusually high order volumes
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Events outside our reasonable control
Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.
Estimated Delivery Time
After dispatch, most orders are estimated to arrive within approximately 8–15 business days, depending on the destination.
Some locations may require additional delivery time.
The delivery estimate includes transportation time after the order has been dispatched and does not include the order-processing period described above.
Delivery estimates are estimates only and are not guaranteed.
Actual delivery times may be affected by:
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Carrier delays
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Customs processing
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Local postal services
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Weather
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Public holidays
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Remote delivery locations
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Incorrect or incomplete shipping addresses
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Events outside our reasonable control
Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
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Destination
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Shipping method
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Order size or weight
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Applicable promotions
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Carrier availability
Unless otherwise stated during checkout, any shipping charge shown at checkout is the amount applicable to your order.
Tracking Your Order
Where tracking is available, you will receive a tracking link by email after your order has been dispatched.
Tracking information may take some time to appear or update after the parcel has been handed to the carrier.
If your tracking information does not update for an unusually long period, please contact:
Please include your order number so we can assist you.
Discreet Packaging
Vitalis respects your privacy.
Orders are shipped in plain, discreet packaging, with no product description prominently displayed on the outside of the parcel.
Where operationally available, parcels may also use a neutral sender or fulfillment name rather than consumer-facing product information.
Duties, Taxes, and Import Charges
Taxes, customs duties, import charges, and similar fees vary depending on the destination country.
Where applicable duties or taxes are calculated and collected during checkout, those amounts will be displayed before you place your order.
For destinations where duties, taxes, customs fees, or similar charges are not collected at checkout, the recipient may be responsible for such charges when the package is imported.
Customers are responsible for reviewing applicable local import requirements where appropriate.
Vitalis does not control customs authorities and cannot guarantee how or when customs charges may be assessed.
Shipping Address Accuracy
Please carefully review your shipping information before submitting your order.
If you notice an address error, contact:
as soon as possible.
If your order has not yet been processed or dispatched, we will make reasonable efforts to update the shipping address.
Once a parcel has been dispatched, we cannot guarantee that the carrier will be able to change or redirect the shipment.
We cannot normally provide a refund or free replacement where an order was delivered according to an incorrect or incomplete address supplied by the customer, except where applicable law requires otherwise.
Delayed Shipments
If your order is taking longer than the estimated delivery window, please contact us at:
Please include your order number and tracking information, if available.
We will work with the applicable carrier or fulfillment partner to investigate the shipment.
Lost or Missing Parcels
If tracking indicates that your package has been delivered but you have not received it, or if the shipment appears to be lost, please contact us at:
Please provide your order number and any available tracking information.
We will investigate the matter with the applicable shipping or fulfillment provider.
Where an order is confirmed lost or otherwise qualifies for a remedy under applicable law, Vitalis will provide an appropriate resolution.
Missing Items
If an item appears to be missing from your package, please contact us as soon as reasonably possible at:
Include your order number and a description of the missing item.
In some circumstances, products may be shipped separately.
If we confirm that an item was missing due to a fulfillment error, we will arrange an appropriate resolution.
Changes to Shipping Information
Shipping times, destinations, carriers, and available shipping options may change from time to time due to operational, carrier, regulatory, or other circumstances.
The shipping information presented at checkout at the time of purchase will apply to your order, subject to applicable law.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
PINNACLE FORGE LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States
Email: vitaliscare.support@gmail.com
Website: TRYVITALIS.NET